
FAQ
Find your answers here
How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.
How long will it take to ship my order?
Shipping times vary depending on the destination country and the product ordered. On average, our estimated delivery times are:
United States & Canada: 7-15 business days
United Kingdom & Europe: 7-15 business days
Australia & New Zealand: 10-20 business days
Please note that processing times may take 1-3 business days before your order is shipped. You will receive a tracking number once your order is dispatched.
For more details, visit our Shipping Policy page. If you have any questions, feel free to contact our support team.
What are the sizing specs of my order?
Product sizes and specifications vary depending on the item. To ensure the best fit, please check the Size Chart available on each product page. If you need additional details, feel free to contact our support team—we’re happy to help!
I'm having issues placing an order.
We're sorry for the inconvenience! Please try the following steps:
Check your payment details – Ensure your card or payment method has sufficient funds and is correctly entered.
Try a different browser or device – Sometimes, technical issues can be resolved by switching to another browser or clearing your cache.
Ensure your shipping details are correct – Double-check that your address and contact information are accurate.
If the issue persists, please contact our support team at [your support email] with details of the problem, and we’ll be happy to assist you!
I'd like to return or replace my order.
We want you to be completely satisfied with your purchase! If you need to return or replace an item, please follow these steps:
Check our Return Policy – Make sure your item is eligible for a return or replacement by reviewing our policy [link to Return Policy].
Contact our support team – Send us an email at [your support email] with your order number and reason for the return or replacement.
Follow the return instructions – Once your request is approved, we’ll provide you with the next steps for returning the item.
Please note that some items may not be eligible for returns, and return shipping costs may apply. If you have any questions, feel free to reach out!
I'd like to cancel my order.
We process orders quickly to ensure fast shipping. If you need to cancel your order, please contact our support team at [your support email] as soon as possible with your order number.
If your order has not been processed yet, we may be able to cancel it.
If your order has already been shipped, we won’t be able to cancel it, but you may be eligible for a return after receiving the item.
For more details, please check our Cancellation & Return Policy [link to policy]. If you have any questions, feel free to reach out!
Couldn't find your answer?
No problem! Our support team is here to help. If you couldn't find the answer you were looking for, feel free to reach out to us.